Refund / Cancellation Policy

We’re committed to making a difference in your relationship, but we can’t be more committed than you. We want you to have talked to your spouse about the event and to be sure that you’re in. We want you to be committed too. Our refund policy reflects that intention.

With that in mind, there are no refunds offered after registering. In lieu of a refund, and in accordance with our "Flex Attendance Policy", a retreat can be rescheduled for any date within 2 months of the original registration fee being received. For instance, if you paid on May 7 for a retreat on May 20-21, but weren't able to attend, you can select new dates as long as those dates are before July 7.

Since many of the couples that attend the retreat are experiencing a lot of stress in their relationship, it's not uncommon for them to have an argument immediately before the retreat, and then request a refund, almost as if to punish their partner. The above refund policy applies to this situation as well, so NO REFUND WILL BE PROVIDED. When you and your partner are arguing is exactly when you need to attend the retreat to get the support you need to move forward. Nothing new "in" means nothing new "out", so take a stand for your relationship. Be sure to show up in order to get the new tools that will help you move through what's going on and reduce the frequency of it happening in the future.

Also, if you choose to attend the retreat online, and since we can’t control technology, no refunds will be given if technical failures on your end or ours result in interrupted or lost Internet connections. That’s why we highly recommend:

- Joining the webinar using a desktop or laptop computer.
- Connecting your computer to you modem using an ethernet cable rather than wifi.
- Closing all other tabs on your computers.
- Shutting off other devices (cell phones, tablets, etc.) that use bandwidth.

We also can’t control how you participate, so we don’t offer refunds if for any reason you are unable to complete the retreat or if your participation is interrupted. We highly recommend doing your best to eliminate distractions and set aside the time to focus on the event. We know this can be difficult at times, which is why we make slides of the presentation available after the workshop so you can catch up on anything you missed.

Finally, since this is an “information product” that can’t be returned after using it, no refunds will be given following the program.


CANCELLING, RESCHEDULING OR POSTPONING A WORKSHOP BY ORGANIZERS

Organizers make every and all efforts to ensure events are carried out as scheduled. Organizers, however, reserve the right to cancel, reschedule or postpone an event when very rare circumstances outside of their control create that necessity. Such circumstances include but are not limited to:

- natural disasters (including but not limited to floods, earthquakes, fires, tornadoes, severe weather, or other natural threats to the safety of organizers and participants);
- threats to public health and safety as announced by government and other public security officials;
- actions governments take in response to those health / security threats including, but not limited to, restrictions on business operations, lockdowns, social distancing requirements, vaccination mandates, and other such actions;
- cancellation of an event reservation by the retreat's venue (for in-person events);
- Serious personal health conditions that result in the hospitalization of, or otherwise incapacitate the facilitator(s).

In such rare instances, organizers will attempt to provide as much advanced notice of the change in the event's schedule as possible. Registrations already received at the time of cancellation, rescheduling or postponement can be moved to another date that is within 2 months of when the original registration fee was paid. No refunds will be processed. For in-person events, organizers will not be responsible for reimbursing airfare, accommodations, child care costs or other travel related expenses that participants may incur as a result of, or have already incurred prior to the cancellation, rescheduling or postponement of an event. For this reason, we suggest that participants who must travel to attend a retreat purchase travel cancellation insurance from their service provider.